Contact

This site reads other people’s contracts for a living, so it had better be reachable when one of them changes. The channels below each have a purpose; using the right one gets you a faster answer.

Corrections and decode disputes

If a decode misreads your operator’s terms – current or historical – write to hello@bigwinnings.uk with the subject line starting CORRECTION, the page URL and the current text of the clause in question. We re-decode from the document you attach, and if the arithmetic was wrong the fix ships with a dated note on the page. We do not delete corrections; we annotate them.

Operators and PR

Operators are welcome to send current terms documents, licence registry links and clarification letters to the same address with the subject OPERATOR. We read everything and answer everything, but coverage and board scores are ours: a clearer terms page raises a clarity score, a corrected clause removes a warning, and nothing else moves the numbers.

Commercial questions

Partnership and commission questions go to the same address with the subject COMMERCIAL. Claim links run through a tracked redirector that reports clicks, and we are happy to share the aggregate figures a partner is entitled to see. We do not sell placements in decodes, and the board order is not for sale.

Readers

Everything else – a clause you cannot find, a receipt that does not match your offer, a rail decode you wish existed – reaches us at hello@bigwinnings.uk with the subject READER. We read all of it. The decodes that exist here started as questions like yours.